Legal Notice & Privacy | Veterinarian Dr. med. vet. Fricke

This privacy policy explains the nature, scope and purpose of the processing of personal data (hereinafter referred to as "data") within our online presence and the related websites, features and content, as well as external online presence, such as our social media profiles (collectively referred to as "online presence"). With regard to the terminology used, such as "processing" or "controller", we refer to the definitions in Article 4 of the General Data Protection Regulation (GDPR).

Controller

Dr. med. vet. Cornelia Fricke

Ölhafenstr. 7

04159 Leipzig

Germany

E-Mail: info@tierarzt-auensee.de

Telephone: +49 341 4616264

Inhaberin: Dr. med. vet. Cornelia Fricke

Types of processed data

inventory data (eg names, addresses)
contact data (eg email addresses, telephone numbers)
content data (eg text input, photographs, videos)
usage data (eg visited websites, access times)
meta / communication data (eg device information, IP addresses)

Categories of affected persons

Visitors and users of our online presence (hereinafter we refer to the affected persons as "users").

Purpose of processing

provision of our online presence, its functions and contents
replying inquiries and communicating with users
safety measures
audience measurement and marketing

Used Terms

"Personal data" means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

"Processing" means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

"Pseudonymisation" means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

"Profiling" means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

"Responsible person" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

"Processor" means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Relevant legal bases

In accordance with GDPR art. 13, we inform you about the legal basis of our data processing. Unless the legal basis in the data protection declaration is mentioned, the following applies: The legal basis for obtaining consent is GDPR art. 6(1)(a) and art. 7, the legal basis for the processing for the performance of our services and the execution of contractual measures as well as the response to inquiries is GDPR art. 6(1)(b), the legal basis for processing in order to fulfill our legal obligations is GDPR art. 6(1)(c), and the legal basis for processing in order to safeguard our legitimate interests is GDPR art. 6(1)(f). In the event that vital interests of the data subject or another natural person require the processing of personal data, GDPR art. 6(1)(d) as legal basis.

Safety measures

We take appropriate technical measures acc. GDPR art. 32, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing as well as the different likelihood and severity of the risk to the rights and freedoms of natural persons and organizational measures to ensure a level of protection appropriate to the risk.

Measures include, in particular, ensuring the confidentiality, integrity and availability of data by controlling physical access to the data, as well as their access, input, disclosure, availability and separation. We have also set up procedures to ensure the enjoyment of data subject rights, data deletion and data vulnerability. Furthermore, we consider the protection of personal data already in the development, or selection of hardware, software and procedures, according to the principle of data protection through technology design and privacy-friendly default settings (GDPR art. 25).

Collaboration with processors and third parties

If, in the context of our processing, we disclose data to other persons and companies (processors or third parties) to them or otherwise grant them access to the data, this is done only on the basis of a legal permission (i.e. if a transmission of the data to third parties, as to payment service providers, acc. GDPR art. 6(1)(b) to fulfill the contract), you have consented to a legal obligation or on the basis of our legitimate interests (i.e. in the use of agents, webhosters, etc.).

If we commission third parties to process data on the basis of a so-called "data processing agreement", this is done on the basis of GDPR art. 28.

Transfers to third countries

If we process data in a third country (eg outside the European Union (EU) or the European Economic Area (EEA)) or in the context of the use of third party services or disclosure or transmission of data to third parties, this will only be done if it is to fulfill our (pre) contractual obligations, on the basis of your consent, on the basis of a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we process or have the data processed in a third country only in the presence of the special conditions of GDPR art. 44 et seq. That is the processing takes place eg on the basis of specific guarantees, such as the officially recognized level of data protection (eg for the US through the Privacy Shield) or compliance with officially recognized specific contractual obligations (so-called "standard contractual clauses").

Rights of data subject

You have the right to ask for confirmation as to whether the data in question is being processed and for information about this data as well as for further information and a copy of the data acc. GDPR art. 15.

According to GDPR art. 16 you have the right to demand the completion or correction of incorrect data concerning you.

In accordance with GDPR art. 17, you have the right to demand that the relevant data be deleted immediately or, alternatively, to require a restriction of the processing of data acc. GDPR art. 18.

You have the right to demand that the data relating to you, which you have provided to us, be obtained acc. GDPR art. 20 and request their transmission to other persons responsible.

According to GDPR art. 77 you have the right to file a complaint with the supervisory authority.

Withdrawal

You have the right to withdraw consent acc. GDPR art. 7(3) with effect for the future.

Right of objection

You can object to the future processing of your data acc. GDPR art. 21 at any time. The objection may in particular be made against processing for direct marketing purposes.

Erasure of data

The data processed by us are deleted or limited in their processing acc. GDPR articles 17 and 18. Unless explicitly stated in this privacy policy, the data stored by us are deleted as soon as they are no longer required for their purpose and the deletion does not conflict with any statutory storage requirements. Unless the data is deleted because it is required for other and legitimate purposes, its processing will be restricted. I.e. the data will be locked and not processed for other purposes. This applies, for example, for data that must be kept for commercial or tax reasons.

According to legal requirements in Germany, the storage takes place in particular for 10 years acc. §§ AO 147(1) and HGB 257(1)(1,4) and 257(4) (books, records, management reports, accounting documents, trading books, documents relevant for taxation, etc.) and 6 years acc. § HGB 257(1)(2, 3, 4) (commercial letters).

Business-related processing

In addition we process

contract data (eg object of the contract, customer category)
payment data (eg bank details, payment history)

from our customers, prospects and business partners for the purpose of providing contractual services, service and customer care, marketing, advertising and market research.

Administration, financial accounting, office organization, contact management

We process data in the context of administrative tasks as well as organization of our business, financial accounting and compliance with legal obligations, such as archiving. In doing so, we process the same data that we process in the course of fulfilling our contractual services. The processing principles are GDPR art. 6(1)(c) and (f). The processing affects customers, prospects, business partners and website visitors. The purpose and interest in processing lies in administration, financial accounting, office organization, data archiving, that is, tasks that serve to maintain our business, perform our duties and provide our services. The deletion of the data in terms of contractual performance and contractual communication corresponds to the information provided in these processing activities.

We disclose or transmit data to the tax authorities, consultants, such as tax consultants or auditors and other billing offices and payment service providers.

Furthermore, we store information on suppliers, promoters and other business partners based on our business interests, eg for the purpose of later contact. We generally store this majority of business to business data permanently.

Business analysis and market research

In order to operate our business economically, to recognize market trends, wishes of the contractors and users, we analyze the data available to us from business transactions, contracts, inquiries, etc. We process inventory data, communication data, contract data, payment data, usage data, metadata based on GDPR 6(1)(f), whereby the data subjects include contractual partners, interested parties, customers, visitors and users of our online presence.

The analyzes are carried out for the purpose of business analysis, marketing and market research. In doing so, we can provide the profiles of our registered users with information, taking into account eg what services they use. The analyzes serve us to increase the user-experience, the optimization of our services and economic performance. The analyzes are for us alone and will not be disclosed externally unless they are anonymous, aggregated value analyzes.

If these analyzes or profiles are personal, they will be deleted or anonymised upon cancellation of the users, otherwise after two years from the conclusion of the contract. The overall business analyzes and general trend estimations are created anonymously if possible.

Contact

When contacting us (eg by contact form, e-mail, telephone or via social media), the information provided by the user for processing the contact request is processed acc. GDPR art. 6(1)(b).

We delete the requests, if they are no longer required. We check the necessity every two years; Furthermore, the legal archiving obligations apply.

Hosting and email distribution

The hosting services we use are designed to provide the following services: infrastructure and platform services, computing capacity, storage and database services, e-mailing, security and technical maintenance services we use to operate our online presence. The server used by our hosting provider is located in a secure data center in the EU.

Our hosting provider processes: inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties and visitors to our online presence on the basis of our legitimate interests in an efficient and secure provision of our online presence acc. GDPR art. 6(1)(f) combinded with GDPR art. 28 (conclusion of data processing contract).

Collection of access data and log files

Our hosting provider collects data on every access to the server on which this service is located (so-called server log files) based on our legitimate interests acc. GDPR art. 6(1)(f). The access data includes name of the retrieved web page, file, date and time of retrieval, notification of successful retrieval, browser type and version, referrer URL (the previously visited page) and the IP address.

Logfile information is stored for security reasons (eg to investigate abusive or fraudulent activities) for a maximum of 7 days and then deleted. Data whose further retention is required for evidential purposes shall be exempted from the deletion until final clarification of the incident.

Online presence in social media

We maintain online presences within social networks and platforms in order to communicate with customers, prospects and users and to inform them about our services. When browsing the respective networks and platforms, the terms and conditions and the data processing guidelines of their respective operators apply.

Unless otherwise stated in our Privacy Policy, we will process users' data as long as they communicate with us through social networks and platforms, such as posting on our company profile page or send us messages.

Integration of services and contents of third parties

Based on our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer acc. GDPR art. 6(1)(f), we make use of content or services offered by third-party providers in order to provide their content and services Services, such as to include videos or fonts (collectively referred to as "content").

This always presupposes that the third-party providers of this content perceive the IP address of the users, since they could not send the content to your browser without the IP address. The IP address is therefore required for the presentation of this content. We endeavor to use only content whose respective providers use the IP address solely for the delivery of the content. Third parties may also use so-called pixel tags (invisible graphics, also referred to as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may include, but is not limited to, technical information about the browser and operating system, referring web pages, visit time, and other information regarding the use of our online presence.

Google Fonts

We embed fonts ("Google Fonts") of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

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